Discord
Talk directly with the community and the team, get help or ask a question about the game. Choose Discord for a quick discussion.
Join the Discord server
Get in touch
Contact
A question, a report, a suggestion? Reach us on Discord or the forum first.
Contact channels
Use Discord or the forum first for questions, feedback and suggestions: the community and the team can help you there. Use email only if these channels are not suitable for your request.
Forum
Ask a question, report a bug or suggest an improvement in a topic that the community and the team can follow. Discussions remain available and can help other players.
Visit the forumEmail is available when Discord or the forum are not suitable for your request, particularly for legal questions, GDPR requests, partnerships or confidential information.
[email protected]Response time
Use Discord or the forum first to get help from the community and the team. On Discord, replies are usually faster — often within the same day. When email is needed, we aim to reply within 72 business hours. GDPR requests (account deletion, data access) are handled within a maximum of 30 days, in line with European regulation.
Which channel for which topic?
To save time, here are the topics we handle and the recommended channel:
- User support: login issue, Wargaming linking problem, tournament question — Discord or the forum first; email only when needed, particularly for confidential information.
- Bug reports: describe the context (page, action, error message) on the forum or Discord. A screenshot helps a lot.
- Legal and GDPR questions: access request, rectification, account deletion, exercising your rights — exclusively by email to log the request.
- Partnerships and press: collaboration proposals, media inquiries, business questions — email only.
- Abuse reports: toxic behavior, cheating, inappropriate content — contact the team on Discord first; use email when needed for confidential or complex cases.
Legal information
Before contacting us about a legal or privacy matter, check our dedicated pages — they answer most common questions.